Contact us
Have questions about your custom song? Write to us — we love hearing your stories and we'll get back to you as soon as we can.
hello@getjoyla.com
We reply within 24 hours
Delivery time
2 business days / 24h express
After your payment is confirmed
How we can help
Most messages we get fall into one of these groups. Pick the one that fits and include your order number (it is in your confirmation e-mail) so we can answer in one reply.
Where is my song?
Standard delivery is 2 business days after payment, express delivery 24 hours. Check your spam folder first. If the time has passed and nothing arrived, write to us with the e-mail address you used at checkout and we will track it down.
I would like something changed
Every song includes one free revision within 14 days of delivery: a name pronounced differently, a line or memory adjusted, the mood tweaked within the genre. Just reply to your delivery e-mail or use the form and describe what you want changed.
My download link expired or I lost the e-mail
Download links are valid for 30 days. Tell us the e-mail address from your order and we will send a fresh link.
Invoice, cancellation or refund
Your invoice arrives together with the song. Changed your mind right after ordering? Write straight away: if production has not started, we cancel and refund in full. Everything else about refunds is in our Refund & Revision Policy.
Business, press and partnerships
Gift guides, collaborations and bulk orders go to the same inbox. Add "partnership" to the subject line.
Who answers
A small team of real people who read every message, in English and Spanish. We reply within 24 hours, usually much sooner.