Every Joyla song includes one free revision within 14 days of delivery — and a full refund if there is an objective technical fault we cannot fix. A real person checks every song before it is sent, so most orders never need either. This page explains in plain English what is covered, what is not, and how to ask. The legally binding wording lives in our Terms of Service.
The short version
- One free revision within 14 days of delivery — just reply to your delivery e-mail and tell us what to change.
- Full refund for objective technical faults we cannot fix: an unplayable or corrupted file, a song that ignores the required details from your order, or a song that was never delivered.
- Changed your mind right after ordering? Contact us straight away — if production has not started yet, we will cancel the order and refund it in full.
- Because every song is written for one specific person, personalized products are exempt from the standard 14-day right of withdrawal (EU Consumer Rights Directive, Art. 16(c)). The revision and refund promises on this page apply instead.
Your free revision
Every order includes one revision at no extra cost. It covers things like:
- fixing how a name is pronounced,
- changing or adjusting a line, detail or memory in the lyrics,
- tweaking the mood or tempo within the genre you chose.
How to request it: reply to your delivery e-mail within 14 days of receiving your song and describe what you would like changed. We will send the updated version, usually within 2 business days.
What a revision is not: a completely new song or a different genre — for that, add the Second version option in the configurator. And once your free revision has been used, further taste-based rewrites are not included: music is subjective, and our Terms of Service (section 6) define what counts as an objective fault.
Refunds
You are entitled to a full refund when there is an objective technical problem we cannot put right with a revision:
- the delivered file is corrupted or unplayable,
- the song directly contradicts the required details you gave us in the order form,
- the song was not delivered at all.
To claim a refund, e-mail hello@getjoyla.com with your order number and a short description of the problem. Approved refunds go back to the original payment method, typically within 5–10 business days depending on your bank.
Subjective dissatisfaction with artistic choices — style, melody, voice, emotional interpretation — is what the free revision is for; it is not grounds for a refund on its own.
Cancelling an order
If you change your mind, contact us as soon as possible after ordering. If we have not started producing your song yet, we will cancel the order and refund it in full. Once production has started, the revision policy above applies instead.
Questions?
Write to hello@getjoyla.com and include your order number — we answer every message.